Privacy Policy

1. Introduction

Rosie Cleaning Services ("Rosie," "we," "us," or "our") operates the website located at https://rosie-cleaningservices.com/ (the "Site"). This Privacy Policy explains what information we collect when you visit our Site or use our contact, booking, and referral forms, how we use that information, and the choices available to you.

This policy describes our actual data practices as of the effective date below. It is a description of our practices, not a guarantee of compliance with any specific privacy law, and it may be updated from time to time as our practices change.

2. Information You Provide to Us

When you fill out a form on our Site — including our booking request form, our quick-booking form, or our Refer a Friend form — you may provide us with information such as:

• Your name
• Email address
• Phone number
• Service address
• The type of cleaning service you are requesting
• Property details, such as the number of bedrooms and bathrooms and the general condition of the home
• Your preferred date and/or time for service
• Any message or special instructions you choose to include
• If you use our Refer a Friend feature, the name and email address of the friend you are referring, along with an optional message

You are not required to provide information you are not comfortable sharing, but we may not be able to respond to your request or schedule a cleaning without certain details, such as your name, contact information, and service address.

3. Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and how you interact with those pages
• Referral source (how you arrived at our Site)
• Approximate date and time of your visit

This information is collected through standard web technologies and through the analytics tool described in Section 5 below.

4. Cookies and Similar Technologies

Our Site may use cookies or similar browser storage technologies. Some of these are placed by our analytics provider, Google Analytics, and may be used to distinguish visitors and measure how the Site is used. Our Site's own code does not currently use cookies to store your personal information.

Most browsers let you block or delete cookies through your browser settings. Doing so may affect how some parts of the Site function.

5. Analytics and Session Recording

We use Google Analytics to help us understand how visitors use our Site — for example, which pages are viewed, how long visitors stay, and what device or browser they used. Google Analytics may collect information such as your IP address, browser and device information, and pages visited. We use this information in aggregate form to help us improve our Site and services.

We do not currently use any session-recording, heatmap, or screen-replay technology on our Site.

6. How We Use Information

We use the information described above to:

• Respond to your inquiries and cleaning service requests
• Schedule and provide the cleaning services you request
• Communicate with you about your booking, including by phone or email
• Process referrals submitted through our Refer a Friend program
• Understand how our Site is used so that we can improve it
• Maintain the security and proper functioning of our Site

We do not sell your personal information.

7. How Information May Be Shared With Service Providers

We use third-party service providers to help operate our Site and business, including:

• Base44, the platform used to build, host, and operate this website, which processes form submissions — including storing booking requests and sending related email notifications — on our behalf
• Google Analytics, which processes website usage information as described in Section 5

These providers process information on our behalf to help us operate our Site and respond to your requests. We do not share your personal information with third parties for their own independent marketing purposes.

8. Data Retention

We retain the information submitted through our forms for as long as reasonably necessary to respond to your request, provide the requested service, and maintain appropriate business records. We do not have a fixed, publicly-stated retention period at this time, and how long information is kept may vary depending on the nature of the request and our recordkeeping needs.

9. Data Security

We take reasonable steps to help protect the information you provide to us. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

10. Your Privacy Choices

You may:

• Decline to provide certain information, understanding that this may limit our ability to respond to your request
• Contact us using the information in Section 14 to ask what information we have collected about you, or to request that we correct or delete it, and we will make reasonable efforts to honor that request
• Adjust your browser or device settings to limit cookies or similar tracking technologies

11. Third-Party Links and Services

Our Site may contain links to third-party websites or services, such as our social media pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with information.

12. Children's Privacy

Our Site and services are intended for general audiences and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Effective Date

This Privacy Policy is effective as of August 22, 2026.